The Experience

By Brian Church

The Experience is a unique guide to mastering the art of customer service and service relationships, based on the principles employed by the renowned leader in customer experience ­— Walt Disney World. Based on the I CARE model, the five principles of customer service — Impression, Connection, Attitude, Response, and Exceptionals - provide you a solid framework upon which to raise the level of customer experience you provide. You will learn how to identify your customer service issues, both in the organization and the industry as a whole, and determine exactly what the "customer experience" should be for your company, and the changes required to make it happen.

Copyright ©2014

Brian is the founder and Chief Executive Officer of the Consulting Firm, Ambassadors International. The company specializes in working with corporations, advisors, entrepreneurs and intellectual property holders to create what Brian calls “Relationship Momentum" ™ . The firm has a client list that ranges from small entrepreneurial organizations to global non profits and Fortune 500 Companies. Brian is a published author and accomplished speaker who is dedicated to training people in the US and abroad in the art and science of creating Relationship Momentum ™ . He has over 15 years of experience on the platform and has had the pleasure of speaking both to small groups and auditoriums of thousands around the world. Brian has mastered the art of Motion, Humor, Power and Presence to become a dynamic yet thought provoking speaker that will leave you wanting more!

Visit Brian Church's website at www.RelationshipMomentum.com